Privacy Policy

Last Updated: January 8, 2026

1. Introduction

Welcome to AiVox. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

Please read this Privacy Policy carefully. By using AiVox, you acknowledge that you have read and understood this policy and agree to its terms. If you do not agree with this policy, please do not use our App.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when using the App, including:

  • Account Information: Name, email address, username, and password when you create an account
  • Profile Information: Optional profile details such as profile picture and preferences
  • Audio Recordings: Audio files you create using our recording feature
  • Communications: Messages or feedback you send to our support team

2.2 Information Collected Automatically

When you use AiVox, we automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers, mobile network information
  • Usage Data: Features used, time spent in the App, interaction patterns, error reports
  • Bluetooth Data: Information about connected headphones and audio devices
  • Location Data: Approximate location based on IP address (with your consent, we may collect precise location)
  • Crash and Performance Data: Technical information to diagnose and fix issues

2.3 Audio and Translation Data

  • Audio Recordings: We process audio recordings you create within the App
  • Translation Requests: Text and audio sent for translation services
  • Voice Data: Audio data processed for transcription and translation features

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and Maintain Services: To enable core App functionality, including headphone connectivity, recording, and translation
  • Improve User Experience: To personalize and enhance your experience with the App
  • Process Translations: To provide accurate and efficient translation services
  • Customer Support: To respond to your inquiries and provide technical assistance
  • Analytics and Research: To understand how users interact with the App and improve our services
  • Security and Fraud Prevention: To protect against unauthorized access and detect fraudulent activity
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Communications: To send you updates, notifications, and marketing communications (with your consent)

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers. Audio recordings and personal data are encrypted both in transit and at rest. We implement industry-standard security measures to protect your information.

4.2 Audio Recording Storage

  • Audio recordings are stored locally on your device by default
  • Cloud backup is optional and requires your explicit consent
  • You can delete your recordings at any time from within the App

4.3 Security Measures

We implement various security measures including:

  • Encryption of data in transit using SSL/TLS protocols
  • Encryption of sensitive data at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share data with third-party service providers who perform services on our behalf, such as:

  • Cloud storage providers
  • Translation service APIs
  • Analytics providers
  • Customer support platforms

These providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

  • Court orders or subpoenas
  • Government or regulatory inquiries
  • To protect our rights, property, or safety
  • To prevent fraud or criminal activity

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

6. Your Rights and Choices

You have the following rights regarding your personal data:

6.1 Access and Portability

  • Right to access your personal data
  • Right to receive a copy of your data in a portable format

6.2 Correction and Deletion

  • Right to correct inaccurate personal data
  • Right to request deletion of your personal data
  • Right to delete your account and associated data

6.3 Opt-Out Rights

  • Opt out of marketing communications
  • Disable analytics and tracking (may limit functionality)
  • Revoke permissions for location, microphone, or Bluetooth access

6.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@aivox.com or use the settings within the App. We will respond to your request within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Account Data: Retained until you delete your account
  • Audio Recordings: Retained until you delete them from the App
  • Usage Data: Typically retained for 12-24 months for analytics purposes
  • Translation Data: Processed in real-time and not permanently stored

When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.

8. Children's Privacy

AiVox is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Users aged 13-18 should obtain parental consent before using the App.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Third-Party Services and Links

AiVox may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party services you access through our App.

Third-Party Services We Use:

  • Translation APIs for language processing
  • Cloud storage providers for backup features
  • Analytics services for app performance monitoring

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve our services. You can control cookie preferences through your device settings. Note that disabling certain tracking technologies may limit App functionality.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

We do not sell personal information to third parties.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

You also have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you through the App or via email
  • Request your consent if required by law

Your continued use of AiVox after such changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@aivox.com
Support: support@aivox.com
Website: www.aivox.com

We will respond to your inquiry within 30 days.

By using AiVox, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.